RESUME

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I’m a UX professional with more than 13 years of experience creating thoughtful digital solutions for a wide variety of users and businesses. I have a diverse skill set that includes user research, UX strategy, UX and UI design, and product management. I’ve designed and delivered complex web apps, responsive sites, mobile apps, and SaaS apps. I thrive in settings where I get to work collaboratively with clients and teams who are eager to leverage UX practices to grow their business.

EXPERIENCE

​Freelance Project Highlights - UX Design, Research, and Strategy | 2011 - Present

Below is a collection of some of my recent or significant freelance client projects.

DataSkrive 2022

Developed a UX strategy to evolve DataSkrive’s enterprise web app to better fit and serve their users and changing business. Key outcomes included: site reorganization, optimized workflows, personas, UX roadmap, UX goals, design principles, epics, use cases, components library, agile design process, and cross-functional alignment within the organization.

MedInformatix 2020-2022

Worked with the client and agile dev team to create a greenfield insurance data management SaaS web app. I was responsible for user research, personas, creating a UX strategy, driving business requirements, creating and presenting design concepts to client and dev team, driving decisions and consensus, and delivering full fidelity designs, design specs, and components.

Literacy Design Collaborative 2017

Using research and design best practices and product-thinking, I helped LDC transition their product from a free online lesson library to a subscription-based and revenue generating education platform. I was responsible for defining all new features and handing off to development.

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Evluma 2015

Evluma hired me to create a modern iOS app for tablets and smartphones that enabled their customers to wirelessly manage and service their line of bluetooth enabled LED streetlamps. I delivered concepts, information architecture, UX/UI design, visual styles, assets, and specs, and handed off all to development

Starbucks 2015

Lead UX/UI designer on the MVP launch of Starbucks Green Apron Delivery, a responsive app that allowed people at the Empire State Building to order Starbucks and have it delivered to their desks. I created, presented, and delivered all UX and UI deliverables and Axure prototypes and worked side-by-side with the client and the agile development team.

Fluke Networks 2014

Designed and tested a complex, responsive, SaaS solution for Fluke Networks. LinkWare Live is a cloud-based software that communicates with the Versiv family of cable certification tools.

Sr. UX Designer at Blue Origin  | Jun 2019 - Dec 2019
  • Designed experiences that helped build a road to space.

 
Sr. UX Designer at Blink UX  | Nov 2017 - June 2019
  • Worked with our clients through all phases of the engagement. Primary contributor to client success.

  • Planned and executed generative research such as stakeholder interviews, user interviews, and observations.

  • Recommended design scope and features, created research-based user journeys and personas, documented existing and proposed optimized workflows and business processes, created design concepts and prototypes.

  • Evaluated and iterated on designs through rapid iterative testing, concept testing, and usability testing. 

  • Worked with development teams to insure technical feasibility and documented all functionality in design specifications. 

 
UX Lead for Smith Co. | Sep 2014 - Apr 2015
  • Led a small, agile, UX team through the discovery and design phases of an enterprise workflow management project for Safeco underwriters and CSRs.

  • Based on preliminary user research and stakeholder interviews, recommended a UX strategy, research approach, and roadmap.

  • Created and documented the agile process and deliverables that would work best with the various dispersed teams.

  • Oversaw team activities and deliverables, managed and prioritized team's weekly tasks, and insured client expectations were met.

Senior UX Architect for Garrigan Lyman Group | Jul 2012 - Dec 2013
  • Worked on high profile agency projects for clients including T-Mobile, Thompson's WaterSeal, Microsoft, and eFax. 

  • Responsible for client interviews, user flows, use cases, brainstorming sessions, wireframes, hi/lo fidelity and interactive prototyping (Axure), content audits, information architecture, competitive analysis, data analysis, and bringing strategic UX thinking to clients.

  • Played a pivotal role in defining and documenting the agency's agile process and improving process and deliverables for enterprise projects.  

  • Helped to bring product and business thinking into GLG's agency practices.

 

 

Mobile UX Architect + Business Analyst for Allrecipes / Reader's Digest | Jan 2011 - Sep 2011
  • ​Worked as a hybrid BA/UXA on a small mobile team within AllRecipes/Reader’s Digest.

  • Completed all analysis required for mobile app implementation on both Android and iOS platforms.

  • Created all project documentation to include business objectives, competitive analysis, use cases, product specs, business/functional requirements, wireframes, user/screen flows, and sitemaps.

  • Worked with external vendor to create usability study, observed study, and converted results into actionable improvements.

  • Filled in as product manager for projects as needed.

View more of my past experience on LinkedIn
 

SKILLS

Things I Do

DESIGN

  • Wireframes

  • Full fidelity design comps

  • Interactive prototypes

  • Styles & components libraries

  • Information architecture

  • Sitemaps

  • Complex user flows

  • Use cases

  • Design specifications

  • Principles & best practices

RESEARCH & STRATEGY

  • User research & testing

  • Heuristic evaluations

  • UX audit

  • Usage analytics

  • Content audit

  • Personas

  • Journey maps

  • UX strategy

  • UX roadmaps

PRODUCT MANAGEMENT

  • Product goals & vision

  • Epic identification

  • Product roadmaps

  • Feature prioritization

  • User stories & requirements

  • Competitive audits

  • Consumer research

  • Usage analytics

  • Stakeholder alignment

  • Driving team consensus

Tools
  • Figma

  • Sketch

  • AdobeXD

  • InVision

  • Axure

  • Adobe CC

  • Jira

  • Confluence

  • LucidChart

EDUCATION

I take classes often and believe in life-long learning. My recent interests include meteorology, GIS, and photography.

B.S. Mechanical Engineering

Michigan Tech University, Feb 1998

University Courses

University of Washington

  • HCDE 518 - User Centered Design (4CR, A)

  • IMT 589 - Information Architecture (4CR, P)

Bellevue College

  • METR 101 - Introduction to the Weather (5CR, A)

  • METR 201 - Global Warming (5CR, A)

  • ART 110 - Intro to 2D Design (5CR, A)

  • ART 111 - Color Theory (5CR, A)

Continuing Ed Courses

Design Strategy and Design Research
Digital Photography
Intro to GIS