KRISTY SHARKEY | DESIGN + RESEARCH + STRATEGY

Senior UX Design & Research Consultant at Freelance | 2020 - 2023

Planned, executed, and delivered UX and UI design, user research, and UX strategy for fixed-scope client projects ranging from 4-17 months long.

• Planned and executed stakeholder and user research to define the UX strategy. Deliverables included research goals and scripts, research findings, project goals, personas, customer journeys, UX and competitive audits, user and business flows, roadmaps, requirements, and detailed plans for design execution and delivery.

• Defined and documented site information architecture and navigation schemes.

• Created visual style concepts and style guide.

• Worked as a member of the agile product and development team to define, design, iterate, and deliver full-fidelity designs, prototypes, and design specs.

• Created components libraries in Figma.

• Documented high-level and detailed requirements in Confluence and Jira.

• Introduced and taught UX fundamentals to client teams and guided them through a collaborative design thinking process from research through delivery.

• Defined project approach, design and research activities, deliverables, project scope, and timeline.

• Projects Summary:

  • Fieldstone Architecture & Engineering (11 months) Created a new, responsive client portal and companion mobile app that optimized workflows and communication between FAE and their clients.

  • DataSkrive for Bradson (6 months) Created a research-driven UX strategy, wireframes, and components that evolved DataSkrive’s content-as-a-service machine learning platform to better serve their users and business.

  • MedInformatix for AIM (17 months) Worked with client and agile development team to research, define, design, and deliver a greenfield health insurance data management SaaS application for radiology clinics.

  • HP Print for Blink UX (4 months) Created a web experience strategy for HP Print that reduced user touchpoints, created clear intent for all web properties, supported users in their journeys, and enabled more meaningful engagement with HP. 
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Sr. UX Designer at Blue Origin | 2019

​Designed core functionality for an enterprise manufacturing and logistics app that helped build a road to space.

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Sr. UX Designer at Blink UX | 2017 - 2019

• Worked with our clients through all phases of the engagement. Primary contributor to client success.

• Planned and executed generative research such as stakeholder interviews, user interviews, and observations.

• Recommended design scope and features, created research-based user journeys and personas, documented existing and proposed optimized workflows and business processes, created design concepts and prototypes.

• Evaluated and iterated on designs through rapid iterative testing, concept testing, and usability testing. 

• Worked with development teams to ensure technical feasibility and documented all functionality in design specifications. 

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Senior UX Design & Research Consultant at Freelance | 2014 - 2017

Planned, executed, and delivered UX and UI designs and usability testing for fixed-scope client projects ranging from 4–18 months long.

• Worked with client stakeholders and agile product and development teams to define user and functional needs.

• Created design concepts and iterated based on client and user feedback.

• Planned and executed concept and usability testing to collect structured user feedback.

• Created full-fidelity designs, prototypes, and design specifications in Adobe CC and Axure for delivery to development.

• Created all design and IA deliverables necessary for client and user feedback and hand-off to development to include user flows, sitemaps, visual style guides, components libraries, design schedules, 

• Projects Summary:

  • Literacy Design Collaborative (18 months) SaaS Education and Online Lesson platform for teachers.

  • Evluma (4 months) iOS smartphone and tablet app for utility workers to remotely control LED streetlamps.

  • Starbucks for AIM (4 months) MVP launch of a responsive food and beverage ordering and delivery app.

  • Safeco for Smith (7 months) Enterprise workflow management tool for customer service reps and underwriters.

  • Microsoft for Blink UX (3 months) Responsive and native mobile onboarding experience for Microsoft OneDrive.

  • Fluke for Artifact (2 months) Designed and tested responsive, SaaS cable certification app for LinkWare Live.

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Senior UX Architect for Garrigan Lyman Group | 2012 - 2013

• Worked on high profile agency projects for clients including T-Mobile, Thompson's WaterSeal, Microsoft, and eFax. 

• Responsible for client interviews, user flows, use cases, brainstorming sessions, wireframes, hi/lo fidelity and interactive prototyping (Axure), content audits, information architecture, competitive analysis, data analysis, and bringing strategic UX thinking to clients.

• Played a pivotal role in defining and documenting the agency's agile process and improving process and deliverables for enterprise projects.  

• Helped to bring product and business thinking into GLG's agency practices.

 

 

Mobile UX Architect & Business Analyst for Allrecipes / Reader's Digest | 2011

• ​Worked as a hybrid BA/UXA on a small mobile team within AllRecipes/Reader’s Digest.

• Completed all analysis required for mobile app implementation on both Android and iOS platforms.

• Created all project documentation to include business objectives, competitive analysis, use cases, product specs, business/functional requirements, wireframes, user/screen flows, and sitemaps.

• Worked with external vendor to create usability study, observed study, and converted results into actionable improvements.

• Filled in as product manager for projects as needed.

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Information Architect & Business Analyst for AT&T | 2007 - 2011

​IA/BA for AT&T's B2B e-commerce, account management, and e-Bill digital products.

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View more of my past experience on LinkedIn​